Return + Exchange
Dear customer, thank you very much for your attention and support to Uboadnailing LLC! Here’s what our returns and exchanges policy pages typically include:
Return and exchange policy:
- Product Quality Issues:
If the item you receive has quality problems or does not match the description we provide on the website, please contact our customer support team within 7 working days after receiving the item.
We will ask you to provide relevant order information and a description of the problem, and may ask for photos or videos as evidence.
After confirming the problem, we will provide you with a solution for return, exchange or repair, which will be determined on a case-by-case basis.
- The size doesn’t fit or you don’t like:
*If the item you receive is not the right size or you are not satisfied with the item, you can contact our customer support team within 14 working days of receiving the item.
Before returning or exchanging an item, please ensure that the item is unused, undamaged and in its original packaging.
*For cases where the size does not fit, we will assist you with an exchange if the appropriate size is available. If there is no suitable size available for replacement, we will provide you with a return solution.
For situations where you don’t like it, we will provide you with a solution for returning it, but please note that return shipping costs may be borne by you.
- Return and Exchange Process:
After contacting the customer support team, we will guide you through the return and exchange process, including filling out the return and exchange application form and providing the return and exchange address information.
Please ensure that returned items are in good condition and use tracking services to ensure safe delivery of your package.
Once we receive the returned item and confirm that it meets the requirements of the return and exchange policy, we will refund, exchange or repair it for you, and the specific solution will be determined on a case-by-case basis.
- Refund Method:
Once we confirm and accept your return request, we will process the refund as quickly as possible. Refunds will be made in the same method you originally paid, such as credit to your credit card account or via electronic transfer.
Please note that the time it takes for your refund to arrive may vary based on different payment methods and banking institutions.
- Return Fees for non-quality Problems:
For returns that don’t fit the size or you don’t like, return shipping costs are usually at your expense. Please make sure you select the appropriate shipping method when returning items and package your items properly to avoid shipping damage.
Damaged or lost returns:
If you encounter damage or loss of goods during the return process, please contact the chosen mailing service provider promptly and file a claim. We will do our best to assist you with your claim.
6.Restrictions on Return and Exchange Policy:
Please note that in order to protect consumer rights and ensure product quality, we may set some restrictions on return and exchange policies.
For example, some specially customized items or special promotion items may not be eligible for returns or exchanges.
In specific cases, please review our Returns and Exchanges Policy page or contact our customer support team at (218) 464-6379 for more information.
Return Address:200 Carmon Ct. Apt. 101 White Oak TX 75693 US