Faqs&Help
Product quality and Warranty:
Our high-end lamps undergo strict quality control to ensure exquisite designs, high-quality materials, and exquisite manufacturing techniques.
We provide you with product warranty. For specific warranty period and terms, please refer to the product page or warranty policy page.
International Shipping and Delivery:
We offer international shipping worldwide and work with reliable logistics partners to ensure your order arrives safely.
Shipping times vary by destination and are usually processed within a few business days of order confirmation, with tracking numbers provided once shipped.
Return and Exchange Policy:
If you are not satisfied with the product you receive, we offer returns and exchanges. Please contact our customer support team within a certain period of time after receiving the goods to understand the specific procedures and requirements for returns and exchanges.
Duties and Taxes:
Cross-border shopping may involve duties and other taxes. The specific amounts and payment methods of duties and taxes depend on the relevant regulations and policies of your country or region.
We will do our best to provide accurate product values and necessary documentation for you to declare customs duties.
Customer Support:
We offer a professional customer support team ready to answer your questions and provide assistance. You can contact us via email [email protected], online chat luminousspaces.com or phone 16237425569.
Customization and Personalization Needs:
Whether we offer custom fixtures or individual needs depends on the specific product. Please check the product page or contact customer support to learn about customization options and associated processes and fees.
Installation and Usage Guide:
We provide detailed installation and usage guides to help you properly install and use our high-end fixtures.
If you encounter any problems during use, our customer support team is always available to provide support and answers.
Packaging and logistics Protection:
We take special packaging measures to ensure that the lamps are fully protected during transportation and reduce the risk of damage.
If the package you receive is damaged during transportation, please contact us immediately and provide relevant photos and detailed information so that we can help solve the problem.
Brand Authorization and Authenticity Guarantee:
We guarantee that the lamps we sell are genuine, and we cooperate with high-end lamp brands and are officially authorized to sell their products.
If you have any questions about the authenticity of the product, please feel free to contact us and we will provide relevant authorization certificates or other evidence.
After-sales Service and Repair:
We provide comprehensive after-sales service and repair support to ensure you are satisfied with our products and services.
If you encounter any problems while using the product or need repair services, please contact our customer support team and we will try our best to solve your problem.
Privacy and Security:
We value your privacy and the security of your personal information. We take appropriate steps to protect your personal information and comply with applicable privacy laws and regulations.
Please read our Privacy Policy to learn how we collect, use and protect your personal information.
Uboadnailing LLC